Workplace Violence Prevention and Intervention - Practitioner

Learn how to be the first line of defense against emotional and physical violence in the workplace

Type:                      Practitioner

Format:                  Virtual Instructor-Led

Length:                  Four 90-Minute Sessions

Price:                     $197 Per Person

Audience:               Any employee working in a facility where workplace violence is a possibility

This training program focuses on preparing organizational workers to be the first line of defense against workplace violence  (violence or threat of violence against workers) and lateral violence (emotional and physical violence among employees). It covers how to prevent and mitigate such violence, and if it occurs, how to respond. Versions of this program can include training in non-escalation/de-escalation, crisis management, nonphysical and physical intervention, and emergency response. Supplemental training programs include Recognizing, Preventing, and Managing Lateral Violence, Behavioral Emergency Response Teams, and Active Shooter Preparedness and Response.

The Joint Commission defines workplace violence as an act or threat occurring at the workplace that can include any of the following:

• verbal, nonverbal, written, or physical aggression
• threatening, intimidating, harassing, or humiliating words or actions
• bullying; sabotage; sexual harassment; physical assaults
• other behaviors of concern involving staff, licensed practitioners, patients, or visitors

According to the U.S. Department of Labor, some two million American workers are victims of workplace violence each year. Worker surveys reflect a consensus among employers that the problem is getting worse. Often reported are a general decrease in interpersonal respect, more aggression when conflict arises, and greater visibility of the problem with the prevalence of video cameras, cellphones, and social media. Workplace violence can decrease client satisfaction and outcomes, negatively impact an organization's reputation, and lead to significant costs in the form of legal liability, absenteeism, turnover, and workers compensation claims.

• Be the first line of defense against workplace violence
• Prevent emotional and physical violence using non-escalation tactics
• Recognize and reduce gateway behaviors and other conditions that lead to workplace violence
• Identify pre-incident indicators that can be a precursor to violence
• Be more situationally aware of escalating conflict that could lead to harm
• Resolve refusals and de-escalate verbal confrontations and crisis situations
• Act in an effective and safe manner when faced with violence
• Debrief, document, and report workplace violence incidents