Non-Escalation, De-Escalation, and Crisis Management: Online On-Demand

Learn the fundamentals of our foundational non-physical conflict management skills

Type:                     Practitioner

Format:                  Online On-Demand

Length:                  90 Minutes

Price:                     $97 Per Person

Audience:               Contact professionals and organizational team members who face conflict and crisis in their work

• Gateway behaviors to violence (i.e., disrespectful or threatening actions)
• Questioning or refusing requests
• Verbal confrontations and anger
• Threats to emotional or physical safety
• Inability to cope due to situational crisis, cognitive challenges, or mental illness
• At-risk behaviors that could result in harm to self or others

The focus is on predicting and preventing conflict (non-escalation), reducing challenging behaviors before they become violent (de-escalation), and interacting with people who have lost their ability to make safe decisions and control their behavior due to cognitive challenges or mental illness (crisis management).

• Identify gateway behaviors that can be a precursor to violence
• Recognize threat indicators that may compromise safety
• Engage with others in ways to maximize safety without unnecessary escalation
• Resolve refusals and de-escalate verbal confrontations
• Stay safe and promote recovery in crisis situations
• Recognize when verbal methods have failed and it is necessary to take further action
• Take appropriate action when aggression or violence compromises safety
• End interactions better than they started and with a positive foundation for future contact
• Articulate the reasons for taking action