Lateral Violence Recognition, Prevention, and Management - Practitioner

Learn how to create emotionally and physically safe workplaces that are incompatible with violence

Type:                      Practitioner

Format:                  Virtual Instructor-Led

Length:                  Four 90-Minute Sessions

Price:                     $197 Per Person

Audience:               Any employee working in an organization where lateral violence is a possibility

This training program is focused on identifying laterally violent behaviors — non-physical, passive aggressive, aggressive, hostile, and/or harmful behavior between co-workers. While individual acts of lateral violence can appear relatively harmless, they ultimately create a toxic environment that takes a toll on employee morale, hindering the success of the organizations for which they work. Participants will learn how to assist, fix, stop, and report professionally unacceptable behavior, their options for taking appropriate action, and how to create an environment that is emotionally and physically safer for everyone.

• Verbal confrontations and anger
• Gateway behaviors to violence (i.e., disrespectful or threatening actions)
• Environmental situations that could compromise safety
• Reduced job satisfaction and burnout
• Time lost due to preoccupation with a negative situation
• Post-traumatic stress and compassion fatigue
• Toxic workplace behaviors that lead to high staff turnover
• Loss of invaluable institutional knowledge and skill when a person leaves

• Recognize the core causes of lateral violence
• Reduce ambiguity in identifying lateral violence, workplace incivility, and toxic workplace tactics
• Identify gateway behaviors that can be a precursor to violence
• Conduct risk and threat assessments of potentially unsafe situations
• Prevent conflict (non-escalation) and reduce conflict (de-escalation)
• Develop a decision mindset
• Identify the safest strategies for professional intervention
• Resolve refusals and de-escalate verbal confrontations
• Recognize when verbal methods have failed and it is necessary to take further action
• End interactions better than they started and with a positive foundation for future contact
• Articulate the reasons for taking action
• Debrief, document, and report workplace violence incidents