Recognizing, Preventing, and Managing Lateral Violence

This interactive class includes an overview of lateral violence in the workplace, focusing on recognition of the problem, core costs, and options for intervention. Attendees will leave with an improved understanding of how to prevent and manage lateral violence in the workplace, while also building confidence in how to create an environment that is incompatible with violence.

• Expanding our understanding of violence to include lateral violence

• Establishing a Caring Watch

• Professional Intervention

• Ethical Intervention (Pre-incident, Direct Contact, Delayed Post-Incident Remedies)

• How to Fix the Script

• Recognizing baseline behaviors and intervention points

• Understanding risk and threat assessment

• Changing the trajectory and staying left of bang

• Evaluating workplace policies and avenues of reporting

• Policy considerations and ongoing support

• Bystander Mobilization Skills

• Understanding why people do and don’t intervene

• Perspective Taking and the Empathy Triad

• Communication Alignment: the foundational elements of delivery

• The Language of Engagement

• Fix the Script: Scenario Cards

• Value-Based Decisions

• The Precision of Word Choice

• Proxemic Management

• The Intervention Strategies (Emergency vs. Non-emergency) (Direct vs. Indirect)