Applied Crisis Management Workshop

A practical, effective, and neurodiverse approach to the needs of people experiencing comprehension, communication, decision-making, and behavioral issues associated with cognitive disorders and mental illnesses.

• Neurodiversity: the Challenges of Serving People with Complex Comprehension, Communication, and Decision-making deficits 

• The Five Mistakes: the Natural Reactions to Cognitive Challenges that make things worse

• Misunderstanding Crisis Behaviors: Tantrums, Breakdowns, Meltdowns, and Shutdowns  

• Incident Recycling: Repeating/Recurring Incidents with the Same or Similar Patient  

• The Five Approaches to Demonstrating Empathy for Everyone 

• Respond, Don't React: How to Perform Crisis Prevention and Intervention

• How to promote/support incident recovery–return to baseline behavior 

• The Crisis Management Strategy: The Five Learned Responses to Cognitive Challenges  

1. Behavioral Modeling: “All behavior Equalizes” how to lead people out of crisis 

2. Reducing Stimulation: eliminating environmental and human-based sources of stress

3. Separate and Support: controlling the scene and providing necessary support

4. Adapted Communication: Universal Nonverbal, Verbal, and Paraverbal Approaches to Cognitive Fluency, Latency, and Atypical Communication styles 

5. Meeting Urgent Needs: Anticipating and Meeting the Critical Needs of Patients/Clients

• Incident Mitigation: Adaptive Treatment and Safety Planning to Reduce Incident Recycling