Non-escalation - De-escalation - Crisis Management - Instructor

Become authorized to teach our foundational non-physical conflict management training program

Type:                     Instructor

Format:                  Virtual or Onsite Instructor-Led

Length:                  Virtual: Four Four-Hour Sessions

Price:                     

Audience:               Anyone who wants to be authorized to teach this conflict management course within their organization

The focus is on predicting and preventing conflict (non-escalation), reducing challenging behaviors before they become violent (de-escalation), and interacting with people who have lost their ability to make safe decisions and control their behavior due to cognitive challenges or mental illness (crisis management).

• Gateway behaviors to violence (i.e., disrespectful or threatening actions)
• Questioning or refusing requests
• Verbal confrontations and anger
• Threats to emotional or physical safety
• Inability to cope due to situational crisis, cognitive challenges, or mental illness
• At-risk behaviors that could result in harm to self or others

• Identify gateway behaviors that can be a precursor to violence
• Recognize threat indicators that may compromise safety
• Engage with others in ways to maximize safety without unnecessary escalation
• Resolve refusals and de-escalate verbal confrontations
• Stay safe and promote recovery in crisis situations
• Recognize when verbal methods have failed and it is necessary to take further action
• Take appropriate action when aggression or violence compromises safety
• End interactions better than they started and with a positive foundation for future contact
• Articulate the reasons for taking action

In advance of the class starting, you will be mailed the following:

• Participant Workbook
• Instructor Workbook
• Vistelar Framework Cards

Registration Ends Seven Days Before Class Start

Note: you must sign an Instructor Agreement before the start of class. In your registration-confirmation email, you will receive a link to an online version of this agreement that you can digitally sign.

Terms and Conditions

Full payment is due upon registering for an online on-demand course and prior to the beginning of an open enrollment class. If payment is not received in advance of an open enrollment class, you may not be allowed to attend the training.

Vistelar reserves the right to cancel an open enrollment class for any reason and, if that occurs, a full refund of the amount paid will be made or you will be allowed to register for a future class at no charge.

You can cancel your attendance in an open enrollment class by sending an email to support@vistelar.com or calling 877-690-8230 x2, with the following terms:

• Cancel more than seven (7) days prior to the training, receive a full refund of the amount paid or be allowed to register for a future class at no charge
• Cancel two (2) to seven (7) days prior to the training, receive a refund of the amount paid minus a $50 administrative fee
• Cancel less than two (2) days prior to the training (or failing to attend without notification), receive no refund
• For multi-session training where one or more sessions are missed, receive no refund