Healthcare Workplace Violence Prevention and Intervention - Instructor

Become authorized to teach our non-escalation, de-escalation, crisis management, intervention, and emergency response tactics

Type:                      Instructor

Format:                  Onsite Instructor-Led

Length:                 Five Days

Audience:               Organizational Instructors Within Healthcare 

Prerequisite:           None

Note:                      This course is the prerequisite for the Healthcare Team Response To Emergencies course

This training emphasizes knowing your options when a physical intervention may be necessary in an emergency situation, understanding the critical nature of making the decision to physically intervene, and how to make a justifiable and desirable decision to intervene. It includes training on non-escalation, de-escalation, and crisis management, non-physical intervention, personal protection, physical intervention, and response to emergency incidents.

Participants will be equipped to help their organization provide a safer environment, while meeting the newly issued (January 2022) Joint Commission Guidelines related to workplace violence prevention.

• Environmental situations that could compromise safety
• At-risk behaviors that could result in harm to self or others
• Gateway behaviors to violence (i.e., disrespectful or threatening actions)
• Verbal confrontations and anger
• Threats to emotional or physical safety
• Inability to cope due to situational crisis, cognitive challenges, or mental illness
• Aggressive or violent behaviors
• Physical assault
• Refusing medical or other intervention when doing so is likely to lead to serious injury or death

• Be the first line of defense against workplace violence
• Prevent emotional and physical violence using non-escalation tactics
• Recognize and reduce gateway behaviors and other conditions that lead to workplace violence
• Identify pre-incident indicators that can be a precursor to violence
• Be more situationally aware of escalating conflict that could lead to harm
• Resolve refusals and de-escalate verbal confrontations and crisis situations
• Act in an effective and safe manner when faced with violence
• Debrief, document, and report workplace violence incidents